Is your business working with antiquated IT systems? Do you have to put on your detective hat to go hunting for the business data you need? Was your current IT software featured in a 1980s TV drama?
Then perhaps it is time to upgrade your IT strategy.
IT solutions can be transformational, but only if you opt for the right strategy for your business. To help you determine what that is, we’ve put together a list of five exciting and powerful IT strategy examples that could be perfect for your business.
1. A Customer-Centric IT Strategy
Happy customers can mean higher revenue, so it makes sense to create a customer-centric IT strategy by investing in upgrading the IT that your customers see.
If you support customers by phone, you could provide a new online helpdesk. That will cut down on your support costs and offer your customers more flexibility when they need help.
Or why not invest in a state-of-the-art CRM to manage and develop your most important client accounts?
You can also add more customer-friendly technology to your website. For example, adding a chatbot to your website can significantly improve your customers’ interactions with your business.
2. A Data-Focused IT Strategy
As businesses grow and invest in more and more software, they often reach a point where duplicate data sits across numerous databases.
That is a problem because you either face having someone manually update data in both places or accept a system with incorrect information. Think about an IT strategy that starts with data as its focus to tackle this.
That will require a data specialist to analyze your current setup and look at options for either de-duping the data or creating connections across databases to synchronize the data.
3. Cross-Team Efficiency
Communications between multiple teams are a common cause of inefficiency in businesses. Focus on an IT strategy that delivers overall efficiency improvements.
Map out the existing processes in place between teams. Identify areas that you can digitize and potential software investments that can speed up or automate some of your manual processes.
Consider specific IT service models that can drive cost savings, such as ITaaS Solutions (IT as a Service).
4. Remote Working Capability
Many organizations are moving to flexible and remote working. There are potential cost savings in office space, and it’s an attractive benefit to prospective employees.
Create an IT strategy that moves you to a remote working capability. That means setting up the right components of IT, such as mobile devices, laptops, and VPN.
5. Security-First IT Strategy
Is your security up to the task of protecting your business against 21st-century threats? Hacking, data leaks, and threats from hostile countries all have the potential to wreak costly havoc on your operational stability.
Create business IT strategies that prioritize improving security across your entire setup, including your devices, central infrastructure, and network.
Five IT Strategy Examples to Consider
Choosing from these fie IT strategy examples means deciding where your priorities lie.
Do you need better data and intelligence? Are you vulnerable to security threats? Do you need to cut costs or boost efficiency? Answering those questions will help you determine which IT strategy is right for your business. For more IT strategy tips, head to our business section now.