F&I Managers Interview Questions & Answers

Hiring an F&I manager can be daunting if you are worried about whether the applicants meet your expectations. Today’s article will discuss F&I manager interview questions and answers. This content will help you learn what you should ask your applicants and observe about them.

Here are some of the questions you must ask the applicants:

  • Explain what an F&I manager does and their role in the dealership.

How should they answer:

When interviewing an individual for this position, one of the key questions is their understanding of the role. This question can help you gauge how well they understand the position’s responsibilities and how well they are suited. 

An ideal candidate will have a clear understanding of what is expected of them in the role and be able to articulate the skills and experience that make them a good fit. 

They should also be prepared to talk about any challenges they may have had in similar roles in the past and what they learned from those experiences.

  • Tell me about yourself.

The benefit of this question:

One of the best ways to get to know someone is to ask them about themselves. This is especially true during an interview when you want to learn as much about the person sitting in front of you. 

You can ask open-ended questions that allow your interviewee to talk for a while or ask specific questions about their work history, education, or family. You can also see how they talk and the fluency of their language.

  • Why did you choose to pursue a career in finance and insurance?

What should you expect:

Every individual has their own motivations for pursuing a particular career, and understanding these motivations can be key to finding the right job for you. Hence, they may give different answers.

For many people, choosing a career in finance and insurance is about securing their future. These industries are stable and offer many opportunities for advancement. 

Financial professionals can often find good jobs with solid pay and benefits, making it an attractive option for those looking to build a successful career. 

Some may tell you about the financial part, and some may show passion for this field.

  • What are your strengths and weaknesses?

The benefit of this question:

This question can bring up your applicant’s weak spots and strengths. This way, you will know what they should work on and check up on him working on his flaws. 

Sometimes, the applicant may not be honest. Later on, we will be discussing how to tell if an interviewee is lying.

  • What do you know about our company?

What should you expect:

If the candidate does not know your company, that’s not necessarily bad. It could mean that they’re genuinely interested in learning more and that they’re not just trying to score points with you. 

However, if the candidate seems uninterested or unprepared, that could be a red flag.

  • Describe a time when you had to handle a difficult customer situation.

When interviewing for a position in an automotive dealership, ask your interviewee to describe a time when they had to handle a difficult customer situation. This will give you an idea of how the individual handles difficult customers and how they resolve the situation.

If the interviewee describes a situation where they could successfully resolve the issue, ask them what methods they used to de-escalate the situation. 

If the interviewee describes a situation where they could not successfully resolve the issue, ask them what they would have done differently to achieve a different outcome.

How to detect if the interviewee is lying

There are a few telltale signs an interviewer can look for when trying to detect if the interviewee is lying. One sign is if the interviewee is avoiding eye contact. Liars may also have a difficult time staying still and may fidget or change their tone of voice frequently. 

Another giveaway is if the individual cannot provide specific details about their past work experience or qualifications. Additionally, liars may give inconsistent responses to questions or hesitate before answering. And you always have the option to send your staff to an F&I school for training.


Hiring an F&I manager cannot be rushed. You need to take your time and go through several resumes and interviews to find the perfect individual for this position. We hope our article on F&I manager questions and answers helped you learn something that will come in handy.

I'm Tanvi Sharma. I love to write blogs and updates on Business, Movies, Tech and other Industries. I also review the tech and health products on time to time. Follow this blog to always get my latest blog post.

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